If you don't see your outage listed on our Power outages portal and it's been more than 30 minutes, please try to answer the following:
- Are your neighbours without power?
- Have you checked your main breaker?
- Are some of the lights/appliances working in your home?
- Do you smell anything unusual?
- Did you hear a loud bang in or outside your home?
- Did you see a flash of light?
- Are there any low hanging wires outside your home?
If your power has been out for more than 2 hours, please report the issue to 311 and share your answers to the above questions. This will help Electric crews troubleshoot the issue.